Refund and Returns Policy | Send Valentine's Day Gift to Nepal | Send Gifts to Nepal | Best Online Gift Shop for Flowers, Cakes, & Custom Gifts | Kathmandu Gifts

At Kathmandu Gifts, we strive to ensure a seamless gifting experience for all our customers. Please review our return and cancellation policy carefully:

  1. Advance Payments
    • All advance payments are non-refundable under any circumstances.
  2. Cancellations
    • Cancellations are eligible for a refund or rescheduling only if we are informed at least 72 hours prior to the scheduled delivery date.
    • Cancellation requests made within 72 hours of the delivery date are not eligible for a refund or rescheduling.
  3. Refunds
    • Refunds for eligible cancellations will be processed within 7 business days after confirmation.
    • Delivery charges or additional fees (if any) are non-refundable.
  4. Damaged or Incorrect Products
    • In the rare event of receiving a damaged or incorrect product, please notify us within 24 hours of delivery with a clear photo of the item.
    • We will arrange for a replacement or a credit note for future purchases.
  5. Non-Refundable Items
    • Perishable goods like cakes, flowers, or customized gifts are non-refundable, except in cases of delivery issues caused by Kathmandu Gifts.
  6. Contact Us
    • For cancellations or concerns, please email us at info@kathmandugifts.com or call us at +977 9818645917 | +977 9865049737.

This policy ensures transparency and helps us deliver the best service to our valued customers.