At Kathmandu Gifts, we strive to ensure a seamless gifting experience for all our customers. Please review our return and cancellation policy carefully:
- Advance Payments
- All advance payments are non-refundable under any circumstances.
- Cancellations
- Cancellations are eligible for a refund or rescheduling only if we are informed at least 72 hours prior to the scheduled delivery date.
- Cancellation requests made within 72 hours of the delivery date are not eligible for a refund or rescheduling.
- Refunds
- Refunds for eligible cancellations will be processed within 7 business days after confirmation.
- Delivery charges or additional fees (if any) are non-refundable.
- Damaged or Incorrect Products
- In the rare event of receiving a damaged or incorrect product, please notify us within 24 hours of delivery with a clear photo of the item.
- We will arrange for a replacement or a credit note for future purchases.
- Non-Refundable Items
- Perishable goods like cakes, flowers, or customized gifts are non-refundable, except in cases of delivery issues caused by Kathmandu Gifts.
- Contact Us
- For cancellations or concerns, please email us at info@kathmandugifts.com or call us at +977 9818645917 | +977 9865049737.
This policy ensures transparency and helps us deliver the best service to our valued customers.