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Refund and Returns Policy

At Kathmandu Gifts, we strive to make your shopping experience delightful. If, for any reason, you wish to return a product, please familiarize yourself with our Return Policy and the specified time frames for initiating returns.

1. Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Personalized and perishable goods are exempt from being returned.

2. Initiating a Return:

  • Contact our Customer Support team at support@kathmandugifts.com within 7 days of receiving your order to initiate a return.
  • Clearly state the reason for the return and provide relevant details, including your order number.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a Kathmandu Gifts error or a defective product.
  • We recommend using a trackable shipping service to ensure that your return reaches us.

4. Inspection and Processing:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If the return meets our eligibility criteria, we will process the refund or replacement accordingly.

5. Refunds:

  • Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item.
  • Shipping costs are non-refundable.

6. Exchanges:

  • If you need to exchange an item for the same product, contact us at support@kathmandugifts.com within 7 days to initiate the process.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.

8. Non-Returnable Items:

  • Certain items are non-returnable, including gift cards and downloadable software products.

9. Cancellations:

  • Orders cannot be canceled once they have been shipped. Please refer to our cancellation policy for more details.

10. Time Cap for Returns:

  • Returns must be initiated within 7 days of receiving your order.

11. Contact Us:

If you have any questions or concerns about our Return Policy, please contact us at support@kathmandugifts.com.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Return Policy. Kathmandu Gifts reserves the right to update or modify this policy at any time without prior notice. Thank you for shopping with us!