Terms & Conditions

Terms and Conditions – Kathmandu Gifts

Welcome to Kathmandu Gifts. By accessing and using our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

Kathmandu Gifts is a registered business in Nepal (Reg. No: 9510). These Terms and Conditions apply to all purchases made through our website or social media channels.

2. Products and Services

All products displayed on our website are subject to availability.
Images are for reference purposes only. Actual products may vary slightly in design, color, or packaging.
We reserve the right to substitute items (such as flowers or packaging) with similar products of equal or higher value if unavailable.

3. Pricing and Payment

All prices are listed in Nepalese Rupees (NPR) unless otherwise stated.
Payments can be made via debit/credit cards, eSewa, Khalti, bank transfer, or international payment gateways.
Orders will be processed only after successful payment confirmation.

4. Delivery Policy

Same-day delivery is available within Kathmandu Valley for orders placed before the cut-off time (usually before 2 PM).
Delivery to locations outside Kathmandu Valley may take longer depending on availability and logistics.
Exact delivery times cannot be guaranteed, but we always strive to deliver within the requested time frame.
Incomplete or incorrect delivery details provided by the customer may result in delays or failed deliveries.

5. Refunds and Returns

Refunds will be issued only if an order is canceled before processing or if the product is unavailable.
Due to the perishable nature of cakes and flowers, returns are not accepted once delivery is completed.
For any issues, customers must contact us within 24 hours of delivery.

6. Order Cancellations

Cancellations must be requested at least 48 hours before the delivery date.
Last-minute cancellations may not be eligible for a refund.

7. Personal Messages and Customization

Customers may include personal messages with their orders.
For customization requests (such as photo cakes or personalized hampers), please contact us on Instagram @kathmandugifts before placing the order.

8. Liability

Kathmandu Gifts will not be responsible for delays caused by events beyond our control (weather, strikes, transportation issues, etc.).
Our liability is limited to the value of the product purchased.